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Support

How to attach screenshots in Support

Paste or drag screenshots into a new support ticket or a reply.

The quickest way

In Support (the dashboard), or when replying to a ticket:

  1. Take a screenshot.
  2. Paste it with Ctrl+V (or Cmd+V on Mac) in the message box, or drag it onto the text area.
  3. You can also select Attach and choose a file.

Images (JPEG, PNG, WebP, GIF) and PDFs are supported, up to 10 MB per file.

In a new ticket

Pasted images appear as attachments below your message and upload when you send it.

In an existing ticket

When you paste or drop a file into your reply, it uploads right away and appears in the ticket's attachment list.